Piirox

Privacy Policy

Effective Date: October 9, 2025

Piirox ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

By using the Services, you agree to this Privacy Policy. If you do not agree, you must stop using the Services.

1. Information We Collect

We collect the following types of information:

a. Personal Information

Information you provide when creating an account or using our Services, including your name, date of birth, email address, phone number, address, and government-issued identification documents.

b. Financial Information

Payment details, bank information, and transaction history necessary to facilitate currency exchanges and comply with legal requirements.

c. Usage Data

Device identifiers, IP address, browser type, operating system, and usage activity when accessing the platform.

d. Verification Information

Information and documents used for identity verification and compliance with know-your-customer (KYC) and anti-money laundering (AML) regulations.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our Services
  • Verify your identity and comply with legal and regulatory obligations
  • Process peer-to-peer transactions and communicate transaction details
  • Detect, prevent, and investigate fraud, illegal activity, and security threats
  • Comply with auditing, reporting, and regulatory requirements
  • Communicate with you regarding your account, transactions, and updates

We do not use your personal data for automated decision-making without your consent.

3. Legal Bases for Processing (GDPR Compliance)

If you are in the European Economic Area (EEA), the UK, or similar jurisdictions, we rely on the following legal bases:

  • Contract performance – to provide and operate the Services
  • Legal obligations – to comply with KYC, AML, and financial reporting requirements
  • Legitimate interests – to prevent fraud, improve our Services, and communicate with you
  • Consent – when required by law, such as for marketing or cookies

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers – identity verification, analytics, security, payments
  • Regulatory and Law Enforcement Authorities – where required by law
  • Other Users – limited info necessary to complete peer-to-peer transactions

Each third party must maintain confidentiality and security consistent with this Privacy Policy.

5. International Data Transfers

Your information may be processed and stored in countries outside your own. We implement safeguards such as standard contractual clauses to ensure protection in accordance with applicable laws.

6. Data Retention

We retain personal data as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data will be securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority

8. Data Security

We use industry-standard encryption, access controls, and monitoring. However, no system is completely secure. Your use of the Services is at your own risk.

9. Cookies and Tracking

We use cookies and similar technologies to improve functionality, enhance user experience, and analyze usage. You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect data from minors. If we become aware that we have collected personal data from a minor, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date. Continued use of the Services after changes constitutes acceptance of the updated Policy.